Questions? Start here.

Yes. Your adviser helps you choose a size and plan the kitchen around your menu, team and budget. You can start with an idea or reference image. We explain working space and equipment access, then show the body length and overall length on your drawings.

Your trailer can be planned around your kitchen layout, equipment, doors, serving windows, worktops, colours and branding. Your adviser helps turn your preferences into drawings. We review revisions with you before final approval, and explain the cost and timing of any changes requested after approval.

We help select equipment for your menu and destination. Applicable CE, UL, ETL or NSF records are checked for the specific equipment before order approval. You may also supply your own equipment; we agree dimensions, power loads, connections and installation responsibilities before approving the layout.

We plan the electrical supply, plugs and appliance loads around your operating setup, along with water tanks, sinks, hot water and ventilation. Your adviser also reviews any gas, fire-protection, air-conditioning or generator requirements with you, so the systems work with your selected equipment.

Your itemized quote lists the trailer, selected equipment and delivery costs, with included, optional, customer-supplied and excluded items clearly separated. Compare quotes using the same size, equipment list, currency and delivery point.

We accept T/T bank transfer: 50% deposit after you approve the pro forma invoice, then 50% after inspection approval and before shipment. Once the deposit arrives, we send the first design draft within 3 business days. Production starts only after you approve all requirements and the final drawings.

CIF includes the trailer, ocean freight and insurance to the named port; you arrange import clearance, duties, taxes and onward transport. DDP, where available, includes transport to the agreed destination, import clearance, duties and taxes. Unloading is arranged separately. Your adviser explains destination charges and how size, container sharing and the route affect the quote.

Tell your adviser when you hope to open. We review design, your approval, production, ocean transit, clearance and delivery with you. Ocean transit is usually 30–60 days, not the total order time. Allow additional time for local setup, permits and inspections; the exact schedule depends on your build, route and local arrangements.

You receive production updates and a final walkthrough video of your trailer. Your adviser reviews the configuration, finish and agreed functional tests with you, and follows up any corrections before you accept the trailer and pay the balance. In-person or third-party inspection can be discussed in advance.

We ship from Qingdao Port, China. Share your destination city or postcode so we can quote port delivery or, where available, delivery to your address. Your quote sets out the route, included costs, customs responsibilities and unloading arrangements.

Your adviser helps identify the agreed vehicle, layout and equipment documents for your destination. Tell us about any local review requirements early so they can be considered during design. We provide the agreed build and shipping documents; the appointed broker provides applicable import records, and your local authorities decide registration and operating approvals.

Your adviser helps confirm the handover plan under your delivery terms. The appointed logistics team handles its agreed clearance and transport tasks; you prepare the receiving site and any unloading assigned to you. Check the trailer and loose parts on receipt, record any damage and contact us for help. The pickup checklist explains the practical steps.

Your after-sales group provides operating materials and help with setup, equipment questions and troubleshooting. Send your order reference, equipment model and photos or videos so we can help. We offer a one-year warranty; your written order explains coverage, exclusions, replacement parts, freight and local labour arrangements.

Our headquarters are in Jinan and our factory is in Dezhou, Shandong, China. Contact us to arrange a factory visit and confirm the meeting point before you travel.